Questions Our Customers Ask Most Often

Here are answers to frequently asked questions about trading on Deluxe 4

1What methods are available for depositing funds into my account?

The methods available for funding your account are by cryptocurrency (Bitcoin, Ethereum and Litecoin and many more). We do not accept Fiat on our trading platform as we are fully a cryptocurrency organisation.

2I have sent Bitcoin but it is not showing in my account

Bitcoin deposits need to be confirmed by Blockchain once for you to receive the funds. This can typically take 1-3 hours. Please check back after some time. If you still feel there is a problem please contact support

3Does uploading my document automatically get my account verified?

Once you upload your documents for validation, we will review and process your account with a status of acceptance or decline. You will receive an email immediately to that effect.

4Is Deluxe 4 safe to use?

Yes. As a decentralized cryptocurrency exchange, Deluxe4 is one of the safest and trusted cryptocurrency signal startups, we provide 2fa security and one phrase security system.

5How to enable Two-Factor Authentication?

On your dashboard, follow the Security menu and click on the 2FA option. Get your account ready to scan a QR code.
You will need to choose a 2FA app to set up the access with. This can be Authy or Google Authenticator which can be downloaded from Appstore and Playstore

6How long does account approval take?

We aim to approve your account on the same business day. In some rare cases, it can take 24 hours/next business day.

7What can I trade with Deluxe 4?

Deluxe4 is dedicated to providing a variety of cryptocurrencies for trade based on the prevailing price and fluctuations.

8Can I also trade tokens on Deluxe 4?

We are currently working on that and can assure you we would be trading tokens very soon on Deluxe4.

9Does third party trade access my account completely?

The API used for third party trades allows access into your trade area only. The third party is completely and securely restricted from account operations such as deposit and withdrawal of funds.

10What is Stop loss and Take profit?

Stop-loss and take-profit work in pretty much the same way but their levels are determined differently. Stop-loss signals serve the purpose of  minimizing the expenses of an unsuccessful trade while take-profit orders provide traders with an opportunity to take the money at the peak of the deal.

11What is Deluxe 4 Margin and stop out levels?

Our margin rules are the following: 

Margin Call - 100% Stop Out level - 70%

12How can I report a problem with a trade?

Trade problems should be reported by opening a ticket. In that ticket, please include the position ID of the problem trade.

13What documents do I need to provide when opening an account?

For Identity verification, we will be able to accept ONE of the following; (Passport, Drivers License, National Identity Card)

14How to Sign Up on Deluxe 4

Signing up on Deluxe4 is easy. Just click on the Create Account and fill in the required details. A code will be sent to your email address for validation. Check your Inbox or Spam folder for the code to validate your account

15How can I access the Demo Account

The demo account is already activated and can be accessed once you complete your account registration. You do not need to fund your account before you start trading on the demo account.

16What are the available methods of withdrawal?

To withdraw from your balance, you will have to provide a wallet address (Bitcoin, Bitcoin cash, Ethereum, Litecoin, Dash and other cryptocurrency).